Title: Pharmacy information systems: the experience and user satisfaction within a chain of Dutch pharmacies

Authors: Ronald Batenburg, Ellert Van den Broek

Addresses: Department of Information and Computing Sciences, Faculty of Science, Utrecht University, Padualaan 14, 3584 CH Utrecht, The Netherlands. ' Department of Information and Computing Sciences, Faculty of Science, Utrecht University, Padualaan 14, 3584 CH Utrecht, The Netherlands

Abstract: This paper proposes two models for evaluating Pharmacy Information Systems (PIS) on their user satisfaction, thereby exploring one of the major requirements in designing PIS for pharmacy networks. The first model is developed to measure pharmacies| satisfaction with their PIS and the second model is developed to specify the determinants of PIS satisfaction. Both models were validated by data from 142 members of a Dutch pharmacy chain. Based on the user satisfaction model, the explanatory model showed that Information Technology (IT) experience and knowledge are the most important drivers for pharmacies| PIS satisfaction. The implications for the evolution of PIS in pharmacy chains are discussed.

Keywords: pharmacy information; information systems; e-healthcare; user satisfaction; pharmacy chain computerisation; electronic healthcare; Dutch pharmacies; The Netherlands; pharmacy networks; information technology.

DOI: 10.1504/IJEH.2008.019788

International Journal of Electronic Healthcare, 2008 Vol.4 No.2, pp.119 - 131

Available online: 31 Jul 2008 *

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