Title: Critical success factors of TQM: a UK study

Authors: Khalifa Al-Khalifa, Elaine Aspinwall

Addresses: Department of Mechanical and Industrial Engineering, College of Engineering, Qatar University, P.O. Box 2713, Doha, Qatar. ' Department of Manufacturing and Mechanical Engineering, School of Engineering, The University of Birmingham, Birmingham B15 2TT, UK

Abstract: This paper has presented the results of a study on Critical Success Factors for Total Quality Management (TQM) implementation in UK organisations. A survey instrument (10 Success Factors) developed by Yusof and Aspinwall for use in the automotive sector was used after some modification. The findings have supported previous study and validated the instrument as a reliable tool. The results indicated that the Manufacturing sectors in UK is embarked towards quality excellence. Suggestions were made to replicate the study in some developing countries.

Keywords: total quality management; TQM; critical success factors; survey; UK; United Kingdom; manufacturing.

DOI: 10.1504/IJPQM.2008.019759

International Journal of Productivity and Quality Management, 2008 Vol.3 No.4, pp.430 - 443

Published online: 29 Jul 2008 *

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