Title: Assessing performance of supply chain risk management programmes: a tentative approach

Authors: Eva Berg, Daniel Knudsen, Andreas Norrman

Addresses: Department of Industrial Management and Logistics, Lund University, P.O. Box No 118, Lund SE-221 00, Sweden. ' Sony Ericsson Mobile Communications AB, Nya Vattentornet, Lund SE-221 88, Sweden. ' Department of Industrial Management and Logistics, Lund University, P.O. Box No 118, Lund SE-221 00, Sweden

Abstract: This exploratory study provides initial directions about how risk management programmes could be assessed in a supply chain setting and discusses how such a measurement system could be designed. Measures are needed both for the management to evaluate the success of actions taken in supply chain risk management, as well as for the (supply chain) risk manager to communicate the value of his work. A number of indicators could show whether it is successful, for example, in reducing risk consequences, addressing the right risk sources and developing the right risk management processes. A central question within assessing risk management programmes is how to link risk management activities to outcomes. A tentative framework, based on a quality model, is proposed to assess the performance of supply chain risk management work. It highlights the importance of trying to capture both the capabilities of supply chain risk management and the results of the work.

Keywords: supply chain risk management; risk management programmes; performance measurement; risk assessment; supply chain management; SCM.

DOI: 10.1504/IJRAM.2008.019746

International Journal of Risk Assessment and Management, 2008 Vol.9 No.3, pp.288 - 310

Available online: 29 Jul 2008 *

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