Title: E-government evaluation: towards a multidimensional framework

Authors: Alina M. Chircu

Addresses: Information and Process Management Department, McCallum School of Business, Bentley College, Waltham, MA, USA

Abstract: This paper analyses how electronic government (e-government) value is defined and assessed by evaluating the progress of e-government research to date and comparing it to existing prescriptions of public sector information technology (IT) research based on multidisciplinary public administration and information systems (IS) perspectives. The paper shows that e-government projects are characterised by many stakeholders with multiple value dimensions (financial, social and political), but that few e-government studies adopt a multidimensional perspective incorporating all value dimensions and relevant stakeholders. The paper proposes a framework for identifying, analysing, communicating and managing e-government value in a more objective and comprehensive fashion.

Keywords: e-government; financial value; information technology evaluation; IT value assessment; literature review; multiple value dimensions; multiple stakeholders; political value; public sector IT; social value; electronic government; multidisciplinary public administration; information systems.

DOI: 10.1504/EG.2008.019521

Electronic Government, an International Journal, 2008 Vol.5 No.4, pp.345 - 363

Published online: 15 Jul 2008 *

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