Title: Demographic influence on UK citizens' e-government adoption

Authors: Yogesh K. Dwivedi, Michael D. Williams

Addresses: School of Business and Economics, Swansea University, Singleton Park, Swansea, SA2 8PP, UK. ' School of Business and Economics, Swansea University, Singleton Park, Swansea, SA2 8PP, UK

Abstract: This paper presents an empirical analysis of the influence of demographic variables on citizens| adoption of a recent UK e-government initiative, the |Government Gateway|. Three key demographic characteristics – age, gender and education – that provide insights into Government Gateway adopters and non-adopters were identified from a literature review. Data on these variables was collected on a nationwide scale employing a postal survey. The findings of this study suggest that the three variables of age, education, and broadband access at home significantly influence citizens| adoption of the Government Gateway, whilst gender was found to be non-significant. The implications of the findings are discussed in the context of promoting the adoption of emerging ICT technologies and reducing the digital divide.

Keywords: technology adoption; e-government; UK citizens; digital divide; regression analysis; electronic government; United Kingdom; demographic variables; age; gender; education; home broadband access; ICT.

DOI: 10.1504/EG.2008.018874

Electronic Government, an International Journal, 2008 Vol.5 No.3, pp.261 - 274

Published online: 21 Jun 2008 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article