Title: The Shingo Prize for operational excellence: rewarding world-class practices

Authors: Satya S. Chakravorty, J. Brian Atwater, James I. Herbert

Addresses: Department of Management and Entrepreneurship, Michael J. Coles College of Business, Kennesaw State University, 1000 Chastain Road, Kennesaw, GA 30144–5591, USA. ' Department of Business Administration, Jon M. Huntsman School of Business, Utah State University, 3510 Old Main Hill, Logan, UT 84322–3510, USA. ' Department of Management and Entrepreneurship, Michael J. Coles College of Business, Kennesaw State University, 1000 Chastain Road, Kennesaw, GA 30144–5591, USA

Abstract: Established in 1988, the Shingo Prize for Operational Excellence recognises organisations in the USA, Mexico and Canada for the successful implementation of world-class practices. The Shingo Prize emphasises the improvement of operations and processes, the adoption of proven world-class practices, the use of specific measurements related to quality and process improvement, the empowerment of employees and the integration of other business functions. Over the years, many companies have received the Shingo Prize, including Raytheon, Delphi Corporation, the Boeing Company, Johnson Controls and Ford Motor Company. The Shingo Prize recipients have demonstrated that the successful application of world-class practices results in increased productivity, enhanced quality and customer service and improved bottomline business results.

Keywords: Shingo Prize; lean thinking; operational excellence; world-class practices; business excellence; USA; United States; Mexico; Canada; quality improvement; process improvement; employee empowerment; operations management.

DOI: 10.1504/IJBEX.2008.018841

International Journal of Business Excellence, 2008 Vol.1 No.4, pp.418 - 433

Published online: 19 Jun 2008 *

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