Title: Usage and impact of Information Technology on the SSIs performance of Jammu region, North India

Authors: Hardeep Chahal, Ruchi Kohli

Addresses: Department of Commerce, University of Jammu, Jammu – 180006, India. ' Department of Commerce, University of Jammu, Jammu – 180006, India

Abstract: The study addresses extent of Information Technology (IT) usage and its impact on performance of small-scale industries operating in Jammu Region, North India using primary information from 144 IT-savvy Small-Scale Industries (SSIs). Study results identify two distinct IT adoption stages. The firms in first stage of IT applications focus on office automation and e-mails for data processing and website usage for promotional purposes. The second-stage firms, along with first stage e-applications, use Computer Aided Design (CAD) and Computer-Aided Manufacturing (CAM) softwares and websites specifically to communicate with business trading partners and customers. The advanced e-commerce softwares like ERP and EDI, e-applications for third stage firms are not found in Jammu region.

Keywords: information technology; IT small scale industries; SSIs; IT applications; Jammu region; IT usage; IT impact; SSIs performance; India; internet; office automation; e-mails; data processing; website usage; promotion; CAD; CAM; computer aided design; computer aided manufacturing; communications; ICT.

DOI: 10.1504/IJBG.2008.018305

International Journal of Business and Globalisation, 2008 Vol.2 No.4, pp.437 - 452

Published online: 15 May 2008 *

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