Title: Application of hybrid structural interaction matrix to quality management

Authors: S.A. Oke, M.K.O. Ayomoh, O.G. Akanbi, F.A. Oyawale

Addresses: Department of Mechanical Engineering, University of Lagos, Lagos, Nigeria. ' Department of Systems Engineering, University of Lagos, Lagos, Nigeria. ' Department of Industrial and Production Engineering, University of Ibadan, Ibadan, Nigeria. ' Department of Industrial and Production Engineering, University of Ibadan, Ibadan, Nigeria

Abstract: This paper applies the concept of Hybrid Structural Interaction Matrix (HSIM) to the management of quality in a manufacturing organisation. The application is motivated by the need to evolve alternative prioritisation tools in quality management. A process, which could be used to analyse a specific situation, was presented by showing how Structural Interaction Matrix (SIM) and Hierarchical Tree Structure Diagram (HTSD) could be used to create a model. The result indicates the feasibility of applying the model in a specific situation in some useful insight into the problem solution. This research has serious implications for management in manufacturing organisation in that it saves tremendous energy and cost that could be expended on alternative prioritisation techniques due to minimisation of time expended in seeking expert of opinion on the issue. This paper is new in that it shows a new dimension about thinking on quality management.

Keywords: hybrid structural interaction matrix; HSIM; quality management; decision sciences; manufacturing organisations; prioritisation; structured approach.

DOI: 10.1504/IJPQM.2008.017499

International Journal of Productivity and Quality Management, 2008 Vol.3 No.3, pp.275 - 289

Available online: 12 Mar 2008 *

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