Title: Management of IT-enabled change in a public organisation in Tanzania

Authors: Edephonce N. Nfuka, Lazar Rusu

Addresses: Department of Computer and Systems Sciences, Stockholm University/Royal Institute of Technology Forum 100, S-164 40, Isafjordsgatan 39, Kista, Stockholm, Sweden. ' Department of Computer and Systems Sciences, Stockholm University/Royal Institute of Technology Forum 100, S-164 40, Isafjordsgatan 39, Kista, Stockholm, Sweden

Abstract: The implementation of Information Technology (IT) is always associated with organisational change issues and in developing countries this is even more complex due to poorer and less established IT resources and governance. Therefore, our paper has focused to analyse the management of IT-enabled change in a public organisation in Tanzania by using Ward and Elvin framework, and see how these changes affected the organisation|s performance. The results indicate that, despite the contextual complexity, the IT-enabled change that considers techno-organisational issues, is likely to meet the change objectives. Moreover, using the Ward and Elvin framework we have summarised six main success factors (which are involvement and commitment of top management; engagement of the key stakeholders; alignment of IT and business; developing necessary skills, competence and motivation; institutionalisation of the change process and incorporation of the learning process for adjustment and future intervention) that worth noting for replication to other similar IT-enabled changes.

Keywords: IT-enabled change; information technology; organisational change; public organisation; developing countries; critical success factors; IT-business alignment; Tanzania; organisational performance; learning; change management.

DOI: 10.1504/IJISCM.2007.017382

International Journal of Information Systems and Change Management, 2007 Vol.2 No.4, pp.334 - 349

Available online: 04 Mar 2008

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