Title: Working with Chinese culture in luxury hotels in Shanghai: an expatriate manager's perspective on management challenges

Authors: Wei Chen, Mikhail Myasin

Addresses: International Business and Leisure Management Division, Organisation and Management Faculty, Sheffield Hallam University, Sheffield, S1 1WB, UK. ' International Business and Leisure Management Division, Organisation and Management Faculty, Sheffield Hallam University, Sheffield, S1 1WB, UK

Abstract: There are very limited researches about how expatriates face the cultural challenges when they work in China, while it has become increasing important with more multinational organisations moving to the biggest market. The authors attempt to examine this complicated issue which includes culture conflicts, staff motivation, employees| resistance to foreign management, communications, and relationship building (Guan Xi) in the organisation. Expatriates working in luxury hotels were chosen to do the study as its high international integration level. The fieldwork data collection was based on semi-structure in-depth interviews with six foreign managers currently working in international branded hotels, and two participants who have undergone management training in the same industry. It was found in this study that lack of initiative, reluctance to accept responsibility and language barrier are the prevailing difficulties that expatriate managers face in the workplace. Other issues, such as Chinese staff motivation and relationship building also discussed in this research.

Keywords: Chinese culture; expatriates; employee resistance; staff motivation; luxury hotels; Guan Xi; China; cultural challenges; foreign management; communications; relationship building.

DOI: 10.1504/IJCCM.2008.017171

International Journal of Chinese Culture and Management, 2008 Vol.1 No.2, pp.199 - 218

Published online: 17 Feb 2008 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article