Title: Building a learning healthcare organisation by fostering organisational learning through a process centric view of Knowledge Management

Authors: Nilmini Wickramasinghe

Addresses: Center Management Medical Technology, Stuart Graduate School of Business, Illinois Institute of Technology, Chicago, IL 60661, USA

Abstract: The US healthcare system needs to be redesigned into an intelligent health system that maximises technology and utilises valuable knowledge assets for which healthcare organisations must become learning organisations. The objective of this paper is to provide a link between the principles of organisational learning and Knowledge Management (KM) to build learning healthcare organisations. The major thrust is that the human side of the organisation must lead the initiative and not the other way around. The paper distinguishes organisational learning as a structure laying foundation for learning, and learning organisation as a process for maintaining and perpetuating learning in the organisation, supported by incorporating a process centric view of KM, realised its establishment. Moreover, healthcare is a knowledge intensive industry, KM is an integral component in building learning healthcare organisation.

Keywords: healthcare; intelligent health systems; knowledge creation; knowledge management; KM infrastructure; organisational learning; organisation memory; learning organisation; USA; United States; knowledge-intensive industries.

DOI: 10.1504/IJIL.2008.016765

International Journal of Innovation and Learning, 2008 Vol.5 No.2, pp.201 - 216

Published online: 22 Jan 2008 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article