Title: E-government in India: modelling the barriers to its adoption and diffusion

Authors: Mohd. Nishat Faisal, Zillur Rahman

Addresses: Department of Business Administration, Aligarh Muslim University, Aligarh – 202002, UP, India. ' Department of Management Studies, Indian Institute of Technology Roorkee, Roorkee – 247667, UP, India

Abstract: In a vibrant Indian economy, Electronic Government (e-government) is seen as a sign of more transparency and better service to its citizens by the government. But there exist several barriers to the adoption and diffusion of e-government in India. These barriers prevent e-government initiatives to reach the larger populace for which they are designed and implemented. Using Interpretive Structural Modelling (ISM), this paper has developed a hierarchy of these barriers. This classification provides a useful tool to e-government strategists to differentiate between independent and dependent variables and their mutual relationships that would help them to focus on those key variables that are most important for effective e-government.

Keywords: electronic government; e-government; adoption barriers; India; interpretive structural modelling; ISM; diffusion barriers; key variables.

DOI: 10.1504/EG.2008.016646

Electronic Government, an International Journal, 2008 Vol.5 No.2, pp.181 - 202

Published online: 11 Jan 2008 *

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