Title: Prioritising areas for the development and delivery of government e-content and e-services: an appraisal of the Alberta SuperNet

Authors: Adam Finn, Dominic Thomas

Addresses: Department of Marketing Business Economics and Law, University of Alberta School of Business, University of Alberta, Edmonton, Alberta T6G 2R6, Canada. ' Department of Marketing Business Economics and Law, University of Alberta School of Business, University of Alberta, Edmonton, Alberta T6G 2R6, Canada

Abstract: Governments are beginning to commit substantial sums of money to systems for the delivery of electronic public services. These promise citizens improved access to public services and round the clock one-source access to government for all, regardless of their location and levels of mobility. However, identifying priorities and determining how much public money should be committed to particular types of public Electronic Services (e-services) remain problematic. Choice Experiments (CEs) have begun to be used to estimate the value of non-market goods, including quantifying the use and non-use values provided by components of a complex public service. Here we use a CE to determine priorities by forecasting the relative market value of the types of government e-services proposed to be delivered to Alberta households via the Alberta SuperNet.

Keywords: e-government; electronic services; e-services; public priorities; choice experiments; non-market goods; market value; Alberta SuperNet; Canada; electronic government; e-content; electronic content; public services.

DOI: 10.1504/EG.2008.016635

Electronic Government, an International Journal, 2008 Vol.5 No.2, pp.103 - 119

Published online: 11 Jan 2008 *

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