Title: Organisational factors for successful implementation of ERP systems

Authors: Jaideep Motwani, Asli Yagmur Akbulut, Zubair M. Mohamed, Charles L. Greene

Addresses: Department of Management, Seidman College of Business, Grand Valley State University, Grand Rapids, MI 49504, USA. ' Department of Management, Seidman College of Business, Grand Valley State University, Grand Rapids, MI 49504, USA. ' Department of Management & Information Systems, Gordon Ford College of Business Administration, Western Kentucky University, Bowling Green, KY 42101, USA. ' Department of Management & Information Systems, Gordon Ford College of Business Administration, Western Kentucky University, Bowling Green, KY 42101, USA

Abstract: Given the substantial investments of time, money and other resources, as well as the technical and organisational risks involved, it is important to understand what is needed to ensure a successful ERP implementation. In this study, we identified the critical success factors for ERP implementations from the relevant literature, categorised them into a sound theoretical framework and linked them to ERP success outcomes. We also provided empirical evidence from two companies that have recently implemented ERP systems. We utilised the theories of business process change, process change management and the literature on information systems success.

Keywords: automobile industry; business process change; case study; critical success factors; CSFs; ERP implementation; ERP success; process change management; PCM; enterprise resource planning; automotive ERP; business information systems.

DOI: 10.1504/IJBIS.2008.016584

International Journal of Business Information Systems, 2008 Vol.3 No.2, pp.158 - 182

Available online: 11 Jan 2008 *

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