Title: Design and development of an integrated quality control system

Authors: Ali Azadeh, Javad Zeynali

Addresses: Department of Industrial Engineering, Department of Engineering Optimization Research, Center of Excellence for Intelligent Experimental Mechanics, College of Engineering, University of Tehran, P.O. Box 11365-4563, Iran. ' Bahman Group Co., No. 39, Saba Blvd., Africa St., Tehran, Iran

Abstract: This study introduces a framework for design and development of Integrated Quality Control (IQC). The design features of the IQC are Quality Information System (QIS), Electronic Data Interchange (EDI), Statistical Quality Control (SQC), Statistical Process Control (SPC) and ISO 9000 standards. To achieve the above objective, a systematic database in the context of QIS is developed. Data is stored, retrieved and exchanged electronically via EDI technology. Moreover, the IQC is developed in accordance with ISO 9000 international standards. The distinct feature of this study is the existence of an integrated mechanism in the IQC for evaluation of the performance of design, planning, procurement and production units. It is also a suitable and effective substitute for a Total Quality Control (TQC) programme. The prescribed framework is successfully designed, implemented and tested for a large industrial machinery manufacturer and its advantages are shown in a five year period by analysis of variance.

Keywords: integrated quality control; QIS; ISO 9000; EDI; SPC; SQC; quality standards; quality information system; electronic data interchange; statistical quality control; statistical process control; total quality.

DOI: 10.1504/IJPQM.2008.016564

International Journal of Productivity and Quality Management, 2008 Vol.3 No.2, pp.183 - 205

Available online: 11 Jan 2008 *

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