Title: Knowledge worker intranet behaviour and usability

Authors: Peter Geczy, Noriaki Izumi, Shotaro Akaho, Koiti Hasida

Addresses: National Institute of Advanced Industrial Science and Technology, 1-18-13 Sotokanda, Chiyoda-ku, 101-0021 Tokyo, Japan. ' National Institute of Advanced Industrial Science and Technology, 1-18-13 Sotokanda, Chiyoda-ku, 101-0021 Tokyo, Japan. ' National Institute of Advanced Industrial Science and Technology, 1-1-1 Umezono, Tsukuba, 305-8568 Ibaraki, Japan. ' National Institute of Advanced Industrial Science and Technology, 1-18-13 Sotokanda, Chiyoda-ku, 101-0021 Tokyo, Japan

Abstract: Understanding human behaviour in electronic spaces is of central importance in modern business intelligence and web behaviour mining. We present a novel analytic framework that enables identification of the significant navigational elements, observation of higher order behavioural abstractions, and investigation of usability attributes. A case study of knowledge worker intranet browsing behaviour revealed elemental and complex browsing pattern formation. Frequent patterns were relatively easily executable. Knowledge workers accomplished browsing goals via few subtasks, had focused targets, and accessed narrow range of services and resources. A diminutive exploratory behaviour and significant underutilisation of available resources were exhibited.

Keywords: human behaviour; browsing behaviour; navigation space; knowledge workers; unstructured data streams; intranets; exploratory analysis; intranet usability; business intelligence; web mining; data mining; browsing patterns.

DOI: 10.1504/IJBIDM.2007.016383

International Journal of Business Intelligence and Data Mining, 2007 Vol.2 No.4, pp.447 - 470

Published online: 23 Dec 2007 *

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