Title: Strategic information systems: a success factors model

Authors: Maris G. Martinsons, Anthony Leung

Addresses: Department of Management, City University of Hong Kong, Tat Chee Avenue, Kowloon, Hong Kong. PriceWaterhouseCoopers, Prince's Building, Central, Hong Kong

Abstract: Strategic information systems (SIS) can support or shape organisational strategy. Although a successful SIS promises considerable benefits, development and implementation failures are common. Given the relationship between theory and practice, a critical success factors (CSF) model is formulated so as to advance knowledge and also to provide guidance for those planning, developing and implementing such systems. A review of the relevant literature together with a re-analysis of the data from more than a dozen case studies leads to a model that includes four process stages (identification, development, implementation, adaptation) and two organisational factors (leadership and resources). This article considers the enablers and facilitators for each element of the model in order to identify the key success factors for SIS. Specific management actions are recommended to address the risks and obstacles associated with the SIS adoption process.

Keywords: strategic information systems; critical success factors; information systems; success; electronic commerce; applied theory.

DOI: 10.1504/IJSTM.2002.001638

International Journal of Services Technology and Management, 2002 Vol.3 No.4, pp.398-416

Available online: 13 Aug 2003 *

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