Title: Electronic commerce competitiveness in the public sector: the importance of stakeholder involvement

Authors: Anastasia Papazafeiropoulou, Athanasia Pouloudi, Angeliki Poulymenakou

Addresses: Department of Information Systems and Computing, Brunel University, Uxbridge, UB8 3PH, UK. Department of Management Science and Technology, Athens University of Economics and Business, 47A Evelpidon and 33 Lefkados St., 113 62 Athens, Greece. Department of Informatics, Athens University of Economics and Business, 76 Patission St., 104 34 Athens, Greece

Abstract: This paper considers the role governments and public sector organisations can play in promoting organisational competitiveness in electronic commerce using case evidence from three different European national contexts. The research indicates that stakeholder involvement can be critical for the adoption of systems by intended users and explores two alternative development scenarios for project management in the public sector. Both development scenarios represent approaches that have been adopted in practice with mixed results. The paper illustrates the importance of stakeholder analysis and stakeholder involvement in the development process. In particular, we argue that the consideration of a broad range of stakeholder perspectives is essential for establishing the public sector as a capable change agent for organisational competitiveness in electronic commerce.

Keywords: stakeholders; public sector; electronic commerce; project management.

DOI: 10.1504/IJSTM.2002.001618

International Journal of Services Technology and Management, 2002 Vol.3 No.1, pp.82-95

Available online: 14 Dec 2003 *

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