Title: The business performance of convenience stores installing POS systems: an empirical study of 7-Eleven

Authors: Ling-Lang Tang, Chi-Min Lee

Addresses: Department of Business Administration, Yuan Ze University, 135, Yuan-Tung Road, Chung-Li, Taiwan 32003, ROC. ' Graduate School of Management, Yuan Ze University, 135, Yuan-Tung Road, Chung-Li, Taiwan 32003, ROC

Abstract: This study proposes a framework for a balanced scorecard (BSC) approach to evaluating the performance of convenience stores from key perspectives. Considering both industrial characteristics and expert opinions, this study conducted a survey using a 28 questions instrument. We concluded from the analysis of 235 usable questionnaires: Point-Of-Sale II (POS II) improves business performance; the peculiarities of outlets have a certain relation with the proficiency of POS II; the peculiarities of outlets affect the business performance from the perspective of internal processes; value-added services provided by 7-Eleven differ among regions; better proficiency of POS II accompanies superior business performance. The installation of POS II at 7-Eleven was appraised positively.

Keywords: POS; balanced scorecard; BSC; convenience stores; business performance; point-of-sale; 7-Eleven stores.

DOI: 10.1504/IJISM.2008.016068

International Journal of Integrated Supply Management, 2008 Vol.4 No.1, pp.60 - 74

Published online: 05 Dec 2007 *

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