Title: Information systems assessment in public service organisations

Authors: Mahmoud Watad

Addresses: College of Business Administration, Fairleigh Dickinson University, 1000 River Road H323E, Teaneck, NJ 07668, USA

Abstract: This paper presents a systematic method of assessing information systems (IS) projects in public service organisations. Specifically, it describes the construction and validation of a theory-based scheme that facilitates the analysis of organisational impacts associated with the introduction of IS in public organisations. The scheme was developed, applied, and refined from a study of 140 reports of information systems (ISs) projects that were introduced into public agencies| operations in the early 1990s. The scheme is practical for post and pre implementation evaluation. It is effective in measuring impacts derived from open-ended questionnaires, reports, and proposals. The scheme is useful to researchers and managers for the measurement, evaluation, and management of change associated with the introduction of IT.

Keywords: information systems; assessment; IT evaluation; organisational change; public service organisations; public administration.

DOI: 10.1504/IJSTM.2000.001586

International Journal of Services Technology and Management, 2000 Vol.1 No.4, pp.303-319

Published online: 04 Jul 2003 *

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