Title: Empowering humanitarian supply chains: the transformative role of social media in disaster response and relief - a systematic literature review

Authors: Alka Pandey; Shradha Gupta; Behzad Mosallanezhad

Addresses: Department of Commerce, Guru Ghasidas Vishwavidyalaya, Bilaspur, Chhattisgarh, India ' Symbiosis School for Online and Digital Learning, Symbiosis International (Deemed University), Pune, India ' School of Engineering and Science, Tecnologico de Monterrey, Monterrey, Mexico

Abstract: The purpose of this study is to systematically review the published papers on humanitarian supply chain management and recognise how social media plays a transformative role in disaster response. In this study, various data sources, such as published literature and articles, A systematic literature review was carried out using the PRISMA reporting checklist. Through a sample of 74 published pieces of literature, this study has shown that there is a limited study on the influence of social media on the HSCM. The study has shown the revolutionary impact of social media on humanitarian supply chain management. The incorporation of social media into humanitarian operations is of utmost importance in a world where crises, natural catastrophes, and wars continue to test our ability to provide timely and efficient relief. By facilitating instantaneous updates, volunteer mobilisation, and data-driven decision-making, social media is a potent instrument for communication, coordination, and information sharing.

Keywords: humanitarian supply chain; social media; disaster relief; PRISMA.

DOI: 10.1504/IJSS.2026.157371

International Journal of Services and Standards, 2026 Vol.15 No.4, pp.285 - 305

Received: 02 Aug 2024
Accepted: 01 Mar 2025
Published online: 30 Oct 2026 *

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