Article: Investigating the impact of AI and big data capabilities on supply chain performance: the mediating role of agility and resilience Journal: International Journal of Business Performance and Supply Chain Modelling (IJBPSCM) 2026 Vol.16 No.5 pp.1 - 26 Abstract: This study investigates the impact of artificial intelligence (AI) and big data capabilities on supply chain performance through the mediating roles of supply chain agility and resilience. Based on the dynamic capabilities view, it explains how digital technologies generate value by enabling organisations to adapt to and manage disruptions effectively. A cross-sectional survey of employees from logistics service providers in Indonesia was conducted, and 286 responses were obtained for analysis. Data were analysed through partial least squares structural equation modelling (PLS-SEM). The findings demonstrate that AI and big data capabilities amplify supply chain agility, thereby reinforcing resilience and improving supply chain performance. Agility and resilience drive sustained performance under disruption. This study advances theory on dynamic capabilities in supply chain management from an empirical context of an emerging economy and provides managerial implications for logistics managers and policymakers to foster resilient, data-driven supply chains. Inderscience Publishers - linking academia, business and industry through research

Title: Investigating the impact of AI and big data capabilities on supply chain performance: the mediating role of agility and resilience

Authors: Darjat Sudrajat; Adesatya Lentera Nagari; Dony Apriyanto

Addresses: Management Department, BINUS Business School Master Program, Bina Nusantara University, Jakarta, 10270, Indonesia ' Management Department, BINUS Business School Master Program, Bina Nusantara University, Jakarta, 10270, Indonesia ' Management Department, BINUS Business School Master Program, Bina Nusantara University, Jakarta, 10270, Indonesia

Abstract: This study investigates the impact of artificial intelligence (AI) and big data capabilities on supply chain performance through the mediating roles of supply chain agility and resilience. Based on the dynamic capabilities view, it explains how digital technologies generate value by enabling organisations to adapt to and manage disruptions effectively. A cross-sectional survey of employees from logistics service providers in Indonesia was conducted, and 286 responses were obtained for analysis. Data were analysed through partial least squares structural equation modelling (PLS-SEM). The findings demonstrate that AI and big data capabilities amplify supply chain agility, thereby reinforcing resilience and improving supply chain performance. Agility and resilience drive sustained performance under disruption. This study advances theory on dynamic capabilities in supply chain management from an empirical context of an emerging economy and provides managerial implications for logistics managers and policymakers to foster resilient, data-driven supply chains.

Keywords: artificial intelligence; BDA; big data analytics; SCA; supply chain agility; SCR; supply chain resilience; supply chain performance.

DOI: 10.1504/IJBPSCM.2026.156049

International Journal of Business Performance and Supply Chain Modelling, 2026 Vol.16 No.5, pp.1 - 26

Received: 15 Feb 2025
Accepted: 13 Mar 2026
Published online: 01 Sep 2026 *

Title: Investigating the impact of AI and big data capabilities on supply chain performance: the mediating role of agility and resilience

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