Article: Development of the lean and green balanced scorecard performance management system in electronic component industry Journal: International Journal of Services and Operations Management (IJSOM) 2026 Vol.54 No.6 pp.1 - 19 Abstract: The electronic component industry is facing pressure to enhance sustainability while maintaining operational efficiency. Therefore, this research aims to develop the lean and green balanced scorecard (LG-BSC) performance management system (PMS) through the integration of lean manufacturing and numerous principles with sustainability. The LG-BSC PMS combines four balanced scorecard (BSC) perspectives with sustainable value stream mapping (SVSM) to comprehensively evaluate both efficiency and sustainability performance. Implementing LG-BSC PMS in an electronics company can evaluate natural resource efficiency, green procurement, and operational performance. The result showed that the key performance indicators (KPIs) met the target company, with the financial, business process, customer satisfaction, and learning perspectives at 113.17%, 154.66%, 111.4%, and 113.88%. The results confirm that LG-BSC PMS provides a holistic and integrated method for evaluating company performance, balancing strategic management with environmental sustainability. Inderscience Publishers - linking academia, business and industry through research

Title: Development of the lean and green balanced scorecard performance management system in electronic component industry

Authors: Z.F. Ikatrinasari; K. Kosasih

Addresses: Industrial Engineering Department, Universitas Mercu Buana, Jakarta, Indonesia ' Management Department, Universitas Mercu Buana, Jakarta, Indonesia

Abstract: The electronic component industry is facing pressure to enhance sustainability while maintaining operational efficiency. Therefore, this research aims to develop the lean and green balanced scorecard (LG-BSC) performance management system (PMS) through the integration of lean manufacturing and numerous principles with sustainability. The LG-BSC PMS combines four balanced scorecard (BSC) perspectives with sustainable value stream mapping (SVSM) to comprehensively evaluate both efficiency and sustainability performance. Implementing LG-BSC PMS in an electronics company can evaluate natural resource efficiency, green procurement, and operational performance. The result showed that the key performance indicators (KPIs) met the target company, with the financial, business process, customer satisfaction, and learning perspectives at 113.17%, 154.66%, 111.4%, and 113.88%. The results confirm that LG-BSC PMS provides a holistic and integrated method for evaluating company performance, balancing strategic management with environmental sustainability.

Keywords: lean; green; sustainability; scorecard; performance; electronic industry.

DOI: 10.1504/IJSOM.2026.155811

International Journal of Services and Operations Management, 2026 Vol.54 No.6, pp.1 - 19

Received: 29 Jan 2026
Accepted: 04 May 2026
Published online: 14 Aug 2026 *

Title: Development of the lean and green balanced scorecard performance management system in electronic component industry

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