Title: Guidelines to handle technology disruption for the adaptation of Thai financial institutions

Authors: Chatchai Poungsuwan; Raknarin Sanrach; Thanin Silpcharu

Addresses: Faculty of Business Administration, King Mongkut's University of Technology North Bangkok, Bangkok, Thailand ' Faculty of Business Administration, King Mongkut's University of Technology North Bangkok, Bangkok, Thailand ' Faculty of Business Administration, King Mongkut's University of Technology North Bangkok, Bangkok, Thailand

Abstract: This study aimed to investigate guidelines to handle technology disruption for the adaptation of Thai financial institutions and to develop those guidelines into a structural equation model. Both qualitative and quantitative studies were conducted. Questionnaires were used to collect the quantitative data from 500 executives in Thai financial institutions. Descriptive, inference and multivariate statistics were used to analyse the data. The finding indicated that guidelines to handle technology disruption for the adaptation of Thai financial institutions consisted of the four latent variables arranged in the order of the obtained means of importance as follows: business development, competitiveness, resource management and workforce management, respectively. Unequivocally, the developed structure equation modelling analysis was confirmed under the empirical data and passed the SEM evaluation criteria.

Keywords: structural equation modelling; SEM; adaptation; problem of technology disruption; Thai financial institutions; guidelines.

DOI: 10.1504/IJBEX.2026.153062

International Journal of Business Excellence, 2026 Vol.38 No.3, pp.287 - 307

Received: 20 Mar 2022
Accepted: 23 Apr 2022
Published online: 21 Apr 2026 *

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