Title: Does digital transformation enhance individual performance in public sector? Practitioners' standpoint

Authors: Suganthi Naikkar Subramaniam; Magiswary Dorasamy; C.A. Malarvizhi

Addresses: Faculty of Management (FOM), Multimedia University, Persiaran Multimedia, 63100, Cyberjaya, Selangor, Malaysia ' Faculty of Business & Law, School of Management & Marketing, Jalan Taylor's, 47500 Subang Jaya, Selangor, Malaysia ' Faculty of Management (FOM), Multimedia University, Persiaran Multimedia, 63100, Cyberjaya, Selangor, Malaysia

Abstract: Digital transformation (DT) is a continuous process that involves businesses adapting their operations, products, and procedures to benefit from digital technology. The public sector is under pressure to quickly change to maintain its credibility, but this transformation has been hindered by factors such as slow response, bureaucracy, and financial constraints. This study aims to explore the challenges affecting individual performance in the digital transformation of the public sector from the perspective of practitioners. Interviews with various background personnel in the Malaysian public sector revealed that some of the challenges faced by practitioners include a lack of knowledge and skills, resistance to change, ineffective time management, lack of motivation, and a lack of a digital mindset. These challenges will be incorporated into the existing theory of employee dynamic capability to address the challenges faced by public sector employees in the digital transformation process and adopt a new working culture.

Keywords: digital transformation; public sector; individual performance; practitioner; resistance; digital mindset; motivation; knowledge; skills; time management; employee dynamic capability.

DOI: 10.1504/IJASM.2026.152896

International Journal of Agile Systems and Management, 2026 Vol.19 No.2, pp.251 - 275

Received: 20 Aug 2024
Accepted: 13 Mar 2025
Published online: 14 Apr 2026 *

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