Title: Success factors in developing and delivering online courses in operations management

Authors: Anita Lee-Post

Addresses: Decision Science and Information Systems Area, School of Management, Gatton College of Business and Economics, University of Kentucky, Lexington, KY 40506, USA

Abstract: This paper reports the experience in using an e-learning success model to promote e-learning quality and success. The model was adapted from DeLone-McLean|s Information Systems Success Model to make explicit a process approach to success assessment, whereby the overall success of an e-learning initiative depends on the attainment of success at each of the three stages of e-learning systems development: quality design, quality delivery and quality outcome. The proposed model was tested in two cycles of action research using a web-based learning module on facility location. Findings from the study confirmed the validity of using the proposed success model for e-learning quality and success assessment.

Keywords: operations management; action research; distance education; e-learning assessment; e-learning quality; e-learning success factors; e-learning success models; internet-based learning; web-based learning; online learning; online courses.

DOI: 10.1504/IJIOME.2007.015279

International Journal of Information and Operations Management Education, 2007 Vol.2 No.2, pp.131 - 139

Published online: 01 Oct 2007 *

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