Title: The effectiveness of system quality, habit, and effort expectation on library application use intention: the mediating role of perceived usefulness, perceived ease of use, and user satisfaction

Authors: Shahla Rezvani; Shahin Heidari; Nasim Roustapisheh; Saeid Dokhanian

Addresses: Department of Information Science and Knowledge Studies, Payame Noor University (PNU), P.O. Box 19395-4697, Tehran, Iran ' Pompea College of Business, University of New Haven, West Haven, CT, USA ' Faculty of Management and Economics, Science and Research Branch, Islamic Azad University, Tehran, Iran ' Pompea College of Business, University of New Haven, West Haven, CT, USA

Abstract: The development of ICT, particularly in the field of wireless and mobile technologies led educational institutions to develop library applications. Therefore, the present study tends to develop a model for predicting the behavioural intention of subjects to use library applications. Participants included 218 students using the mobile library application. Data was collected by using a questionnaire. Data were analysed by partial least squares structural equation modelling using SmartPLS. As the results showed, habit was positively and significantly effective on perceived ease of use and perceived usefulness. Effort expectation was positively and significantly effective on perceived ease of use and perceived usefulness. System quality was positively and significantly effective on perceived ease of use and perceived usefulness. Perceived ease of use was positively and significantly effective on perceived usefulness, user satisfaction and application use behavioural intention. Perceived usefulness was positively and significantly effective on user satisfaction and application use behavioural intention.

Keywords: mobile library application; user satisfaction; technology acceptance model; TAM; system quality; habit; effort expectation.

DOI: 10.1504/IJBIS.2026.152777

International Journal of Business Information Systems, 2026 Vol.51 No.4, pp.503 - 520

Received: 01 Dec 2021
Accepted: 03 Jul 2022
Published online: 13 Apr 2026 *

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