Title: A fuzzy evaluation of information resource management performance in higher education from the perspective of knowledge management

Authors: Zhimin Zhao; Pei Niu

Addresses: Xinxiang Vocational and Technical College, Xinxiang, 453006, China ' Xinxiang Vocational and Technical College, Xinxiang, 453006, China

Abstract: In order to help universities better manage information resources and improve teaching and research quality, a fuzzy evaluation is conducted on the performance of educational information resource management in universities from the perspective of knowledge management. First, the knowledge transformation mode is analysed to design a performance evaluation index system; second, Cronbach's alpha is used to calculate the reliability of the indicators. Subsequently, the indicator weight is calculated and then multiplied with the fuzzy relationship matrix to derive the fuzzy evaluation result. The results show that the comprehensive evaluation values of educational information resource management performance in three universities are 83.2691, 78.9212, and 82.3145, respectively, with evaluation levels of 'excellent', 'good', and 'good', which is consistent with the evaluation of them by various sectors of society. This study provides a reference for the development of educational information resource management in local universities.

Keywords: Cronbach's alpha; fuzzy relation matrix; weight vector; fuzzy evaluation.

DOI: 10.1504/IJCEELL.2026.152123

International Journal of Continuing Engineering Education and Life-Long Learning, 2026 Vol.36 No.1/2, pp.33 - 54

Received: 14 Nov 2024
Accepted: 28 Aug 2025
Published online: 09 Mar 2026 *

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