Title: Generative AI: game changer for HRM - framework for adoption of ChatGPT

Authors: Nripendra P. Rana; Brijesh Sivathanu; Rajasshrie Pillai

Addresses: Queen's Business School, Queen's University Belfast, UK ' School of Business and Management, Christ University, Bangalore, India ' Chandragupt Institute of Management Patna, Patna, Bihar, India

Abstract: The emergence of ChatGPT is impacting HRM functions, and we aim to understand the implications of ChatGPT on various functions of HRM and the adoption of ChatGPT in organisations. We used the grounded theory approach and interviewed 32 HR managers. The qualitative analysis was done by using NVivo 8.0. We proposed a model that discusses ChatGPT adoption and its contribution to improving HR performance. This paper discusses and provides a comprehensive framework for the adoption of ChatGPT for HRM and its influence on HR performance. This manuscript presents the implications of ChatGPT for HRM, which provides insights to CHROs, HR managers, HR business partners, and CTOs of organisations. This is the first paper that discusses the application of ChatGPT for HRM and presents a framework for HR performance. It provides valuable insights to the HR fraternity and technology officers. Furthermore, it provides research directions to scholars to pursue further research in ChatGPT and its implications for HRM.

Keywords: ChatGPT; HR performance; human resource management; HRM; stimulus-organism-response; S-O-R; adoption.

DOI: 10.1504/IJGAIB.2026.151812

International Journal of Generative Artificial Intelligence in Business, 2026 Vol.1 No.1/2, pp.103 - 115

Received: 30 Jul 2025
Accepted: 03 Aug 2025
Published online: 20 Feb 2026 *