Title: Clinician resources participation role in standard compliance and service quality performance of teaching hospital Indonesia: PLS-SEM based investigation

Authors: Muhammad Alfarizi; Faradila Anjani; Nurichwan Sofyan; Lianna Wijaya

Addresses: Management Department, BINUS Online Learning, Bina Nusantara University, West Jakarta, DKI Jakarta Province, Indonesia ' Management Department, BINUS Online Learning, Bina Nusantara University, West Jakarta, DKI Jakarta Province, Indonesia ' Management Department, BINUS Online Learning, Bina Nusantara University, West Jakarta, DKI Jakarta Province, Indonesia ' Management Department, BINUS Online Learning, Bina Nusantara University, West Jakarta, DKI Jakarta Province, Indonesia

Abstract: Teaching hospitals face the dual challenge of maintaining quality service for patients and clinical students, with clinician resources playing a crucial role. This study explores clinician resource participation in Indonesian teaching hospitals, adhering to national accreditation and global teaching hospital standards set by the Joint Commission International. Using a quantitative approach with online surveys, 196 clinical professional students were purposively sampled as the population. Structural equation modelling-partial least square (SEM-PLS) was employed to analyse the data. The study revealed that active clinician resource participation significantly impacts hospital compliance with accreditation and global teaching standards. Top management acts as a mediator. Furthermore, compliance with these standards influenced teaching hospital service quality performance. To optimise teaching hospital business performance, the study recommends developing compliance strategies for clinical resources, monitoring service quality standards through the accreditation task force, and fostering knowledge of risk management.

Keywords: accreditation; clinician resource; Joint Commission International; JCI; service quality; teaching hospital; Indonesia.

DOI: 10.1504/IJPQM.2026.151778

International Journal of Productivity and Quality Management, 2026 Vol.47 No.2, pp.186 - 206

Received: 28 Jul 2023
Accepted: 02 Aug 2023
Published online: 19 Feb 2026 *

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