Title: Investigating employee engagement practices using information technology during COVID-19 crisis: evidence from panel of industries

Authors: K.S. Lavanya; Rajesh Kalli; M.D. Deepak; Swamy Perumandla; Shridev Devji

Addresses: Department of Management Studies, Madanapalle Institute of Technology and Science, Madanapalle, India ' Presidency University, Bangalore, Karnataka, India ' School of Construction Management, National Institute of Construction Management and Research, Pune, Maharashtra, India ' VIT Business School, VIT Institute of Technology VIT-Vellore, Tamil Nadu, India ' Department of Management Studies, Malaviya National Institute of Technology, Jaipur, India

Abstract: Employees are an integral part of the organisation who contribute to organisational goals. The engagement of the employees has considerably evolved to motivate and enhance commitment towards the job. With the ongoing crisis, business activities took a halt causing considerable stress among the employees. In this study, a critical review is undertaken to identify and narrate various creative and innovative employee engagement practices followed among the panel of industries. Results of this study indicate that online platforms have paved the way to connect the organisation and its employees. Further, the introduction of virtual communities of practice is considered an important mechanism for facilitating effective knowledge sharing and collaboration among employees. Also, the study has discussed various engagement practices adopted by different organisations to engage its employees. These practices can be used to provide an overview and reference on some of the future development in the employee engagement practices.

Keywords: employee engagement; human resources; industry; information technology; online platforms.

DOI: 10.1504/IJBEX.2025.150880

International Journal of Business Excellence, 2025 Vol.37 No.4, pp.471 - 487

Received: 26 Aug 2021
Accepted: 23 Nov 2021
Published online: 05 Jan 2026 *

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