Title: Individual effectiveness in virtual teams: a systems approach

Authors: Huynh Thi Minh Chau

Addresses: Hochiminh City University of Technology (VNU-HCM), 268 Ly Thuong Kiet Street, Ward 14 District 10, Hochiminh City, Vietnam

Abstract: Globalisation and technological advances have led to the rise of virtual teams that leverage information and communication technology for enhanced coordination and flexibility. This study employs a post-positivist quantitative approach grounded in group dynamics theory, systems theory, and the unified theory of acceptance and use of technology to present a systems-based model at the individual level that examines how factors related to information and communication technology usage influence effectiveness in virtual teams. Validated with data from 368 virtual team members in international enterprises in Vietnam, the findings indicate that satisfaction and habits affect information and communication technology usage through continuance intention, which subsequently impacts job performance via informal learning, ultimately influencing life satisfaction. This study expands the unified theory of acceptance and use of technology by introducing new mechanisms and provides managers with a framework to enhance individual effectiveness by addressing both technological and social factors.

Keywords: group dynamics; IMO framework; informal learning; ICT; job performance; life satisfaction; socio-technical system; systems approach; UTAUT; virtual team; VT.

DOI: 10.1504/IJWOE.2025.150226

International Journal of Work Organisation and Emotion, 2025 Vol.16 No.4, pp.367 - 383

Received: 29 Aug 2024
Accepted: 06 Jan 2025
Published online: 04 Dec 2025 *

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