Article: Framework for the evaluation of digital transformation projects in the public administration Journal: Electronic Government, an International Journal (EG) 2026 Vol.22 No.1 pp.49 - 73 Abstract: At a global scale, governments are undertaking transformation projects and initiatives to adapt to evolving societal needs while pursuing efficiency and cost reduction. Within the framework of digital transformation (DT) projects in the Portuguese Public Administration (PA), a proposal for a comprehensive evaluation framework has been developed. This framework outlines a series of attributes and criteria designed to assess the feasibility and suitability of proposed projects. The study delineates the characteristics, critical success factors, challenges, and obstacles associated with DT initiatives in the context of public administration. Employing a qualitative methodology, the research utilised a single case study strategy to gather insights. The proposed framework facilitates better strategic alignment and resource allocation, ultimately enhancing the performance objectives established by the PA. This structured approach aims to ensure that digital transformation efforts are not only effective but also aligned with broader governmental goals, thereby improving service delivery and operational efficiency within the public sector. Inderscience Publishers - linking academia, business and industry through research

Title: Framework for the evaluation of digital transformation projects in the public administration

Authors: Lanna Oliveira; Jorge Vareda Gomes; Carlos Jerónimo; Mário Romão

Addresses: Winning Scientific Management, Alameda das Linhas de Torres 152 Escritório 14, 1750-149 Lisboa, Portugal ' Universidade Lusófona Lisboa, Campo Grande 376, 1749-024 Lisboa, Portugal ' Winning Scientific Management, Alameda das Linhas de Torres 152 Escritório 14, 1750-149 Lisboa, Portugal ' ADVANCE/CSG/ISEG, Universidade de Lisboa, Rua do Quelhas 6, 1200-781 Lisboa, Portugal

Abstract: At a global scale, governments are undertaking transformation projects and initiatives to adapt to evolving societal needs while pursuing efficiency and cost reduction. Within the framework of digital transformation (DT) projects in the Portuguese Public Administration (PA), a proposal for a comprehensive evaluation framework has been developed. This framework outlines a series of attributes and criteria designed to assess the feasibility and suitability of proposed projects. The study delineates the characteristics, critical success factors, challenges, and obstacles associated with DT initiatives in the context of public administration. Employing a qualitative methodology, the research utilised a single case study strategy to gather insights. The proposed framework facilitates better strategic alignment and resource allocation, ultimately enhancing the performance objectives established by the PA. This structured approach aims to ensure that digital transformation efforts are not only effective but also aligned with broader governmental goals, thereby improving service delivery and operational efficiency within the public sector.

Keywords: digital transformation; public sector; digital government; e-government; decision-making; project management.

DOI: 10.1504/EG.2026.150201

Electronic Government, an International Journal, 2026 Vol.22 No.1, pp.49 - 73

Accepted: 06 Sep 2024
Published online: 03 Dec 2025 *

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Title: Framework for the evaluation of digital transformation projects in the public administration

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