Title: Impact of training and development on employee performance and productivity in Jordan

Authors: Loiy Bani Ismail; Mohammad Alawamleh; Anaam Maayah

Addresses: Graduate School of Business Administration, German Jordanian University, P.O. Box 35247, Amman 11180, Jordan ' Faculty of Business and Finance, Business Administration Department, American University of Madaba, Jordan ' Faculty of Business and Finance, Business Administration Department, American University of Madaba, Jordan

Abstract: This paper aims to examine the impact of training and development on employee performance and productivity. A questionnaire was prepared and distributed to a sample of 243 employees from the telecommunications sector in Jordan to examine the impact of training and development on employee performance and productivity. The results of the investigation showed that training and development has a positive impact on employee performance and productivity. The findings indicate that training and development positively influence employee performance and productivity. This research provides a broader perspective that contributes to a deeper understanding of the issue and helps identify effective solutions. This research found that training and development are important for the employee to improve their skills, knowledge, and communication in order to have a positive impact on the telecommunications industry.

Keywords: training and development; employee performance; employee productivity; skills; communication; knowledge.

DOI: 10.1504/IJBEX.2025.149751

International Journal of Business Excellence, 2025 Vol.37 No.2, pp.275 - 294

Received: 27 Oct 2021
Accepted: 30 Nov 2021
Published online: 12 Nov 2025 *

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