Title: Develop a critical success factor framework for improving requirement elicitation impacting software quality management

Authors: S.P. Udhayakumar; M. Sivasubramanian

Addresses: Department of Management, Sathyabama Institute of Science and Technology, Chennai 600119, India ' Department of Management, Sathyabama Institute of Science and Technology, Chennai 600119, India

Abstract: The requirements engineering (RE) process is not specifically covered in any of the existing software process improvement (SPI) standards, which instead treat it as one of several activities that make up the entire development process. According to research, improving the RE process has to receive more attention if excellent software is to be produced. This research expanded the idea of crucial success elements in order to enhance the RE process (CSFs). Using the quantitative method, the survey has been conducted. Our findings demonstrate that the elements of the requirement elicitation process, like stakeholders' interest, stakeholder's knowledge, stakeholder's role, negotiation capacity, learning capacity, perceived utility factors, and semi-autonomous influence the quality of software development. Additionally, this study finds the moderating impact of communication skills on the relationship between the requirement elicitation process and Software quality development. Our findings also discussed that CSFs across practitioner groups share more characteristics than they do variances. It demonstrates that RE professionals are aware of the perception of IT employees towards the Requirement engineering for process improvement.

Keywords: requirement elicitation; software quality management; communication skill; quantitative method; stakeholder's knowledge; impact of communication skill; perception of IT.

DOI: 10.1504/IJEF.2025.149163

International Journal of Electronic Finance, 2025 Vol.14 No.4, pp.432 - 453

Received: 14 Jun 2023
Accepted: 25 Aug 2023
Published online: 16 Oct 2025 *

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