Title: Investigating acceptance of telemedicine video consultations

Authors: Rene Molnar; Peter Micak

Addresses: Faculty of Medicine, Department of Cardiology, Comenius University in Bratislava, Pod Krásnou hôrkou 1, 833 48, Bratislava, Slovak Republic ' Faculty of Business and Management, Department of Economics, Brno University of Technology, Kolejní 2906/4, 612 00, Brno, Czech Republic

Abstract: Telemedicine is increasingly influencing the delivery of healthcare. This paper aimed to identify the variables that influence the intention of patients to use video consultations in the Czech Republic and the Slovak Republic. A simplified form of the technology acceptance model (TAM), modified for telemedicine was developed to identify variables associated with video consultation usage intention. The data needed to verify the functionality of the hypothesised model were obtained through a questionnaire survey. Using structural equation modelling, we created and verified a functional model that confirmed the statistical significance of the following factors related to Usage Intention: Perceived Usefulness, Perceived Ease of Use, Trust, Technology Anxiety, Resistance to Use, Perceived Risk and Social Influence. The results highlight the areas that need to be addressed in the implementation of video consultations to achieve patient acceptance of this form of healthcare delivery.

Keywords: telemedicine; video consultations; usage intention; perceived usefulness; perceived ease of use; trust; TAM model.

DOI: 10.1504/IJHTM.2024.149018

International Journal of Healthcare Technology and Management, 2024 Vol.21 No.3/4, pp.191 - 212

Received: 29 Oct 2023
Accepted: 14 Aug 2024
Published online: 09 Oct 2025 *

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