Title: Examining the mediating influence of job satisfaction on the link between the delegation of authority, work teams, and human resource agility in commercial banks

Authors: Mohamed Husni Ali Athamneh; Juraifa Jais

Addresses: Department of Business and Management, Universiti Tenaga Nasional (UNITEN), 43000, Malaysia ' Department of Business and Management, Universiti Tenaga Nasional (UNITEN), 43000, Malaysia

Abstract: The paper aims to investigate the mediating influence of job satisfaction (JS) between the delegation of authority, work teams (WT), and human resource agility (HRA) in commercial banks. The study employed a quantitative research design and gathered data from a sample of 448 respondents. The data were analysed statistically using structural equation modelling (SPSS and AMOS 25). The findings of the analysis showed a significant and positive impact of WT, JS, and delegation authority on HRA. Additionally, the study demonstrated the critical mediating role of JS between delegating authority, WT, and human resource agility. It is important to note that this research represents one of the initial investigations into the interconnectedness of these factors. The implications of the findings are significant not only for the financial industry and for the banking sector, but also for the scholarly community, as elaborated in this paper.

Keywords: human resource agility; HRA; job satisfaction; delegation of authority; work teams; commercial banks.

DOI: 10.1504/IJSOM.2025.148831

International Journal of Services and Operations Management, 2025 Vol.52 No.1, pp.127 - 140

Received: 10 May 2023
Accepted: 26 Jul 2023
Published online: 29 Sep 2025 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article