Title: A systems approach to project stakeholder management: evaluating influence and correlation in complex projects

Authors: Siegfried Zuern; Viridiana Maily Harr

Addresses: Esslingen University, Kanalstr. 33, D-73728 Esslingen, Germany ' Esslingen University, Kanalstr. 33, D-73728 Esslingen, Germany

Abstract: Effective stakeholder management is crucial for the success of complex projects, as it ensures that all parties' interests and influences are adequately addressed and harmonised. Traditional methods of stakeholder management, however, often fall short in adequately addressing the dynamic and multifaceted nature of stakeholder interactions within complex project environments. These conventional tools tend to be linear and static, failing to capture the evolving and interconnected nature of stakeholder relationships. This paper provides a thorough analysis of the inherent limitations associated with classical stakeholder management tools. Furthermore, it proposes a systems thinking approach as a comprehensive and robust alternative. By incorporating systems thinking principles, project managers can more effectively navigate the intricate web of stakeholder relationships, thereby enhancing the overall project outcomes and ensuring sustainable success.

Keywords: stakeholder management; stakeholder relationships; complexity; systems thinking; simulation; interdependency network; project environment.

DOI: 10.1504/IJPOM.2025.148690

International Journal of Project Organisation and Management, 2025 Vol.17 No.3, pp.253 - 270

Received: 27 Jul 2024
Accepted: 18 Jan 2025
Published online: 19 Sep 2025 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article