Title: A framework for mapping SCM factors in healthcare industries for the development of sustainable strategies: PCIA approach for decision-making

Authors: Somnath Singroul; Atul Kumar Sahu; Sanju Kumar Nishad; Sachin Akoji Meshram; Anurag Singh

Addresses: Department of Industrial and Production Engineering, Guru Ghasidas Vishwavidyalaya, Bilaspur, Chhattisgarh, India ' Department of Industrial and Production Engineering, Guru Ghasidas Vishwavidyalaya, Bilaspur, Chhattisgarh, India ' Department of Industrial and Production Engineering, Guru Ghasidas Vishwavidyalaya, Bilaspur, Chhattisgarh, India ' Department of Mechanical Engineering, G H Raisoni University, Amravati, Maharashtra 444701, India ' Department of Industrial and Production Engineering, Guru Ghasidas Vishwavidyalaya, Bilaspur, Chhattisgarh, India

Abstract: A framework for mapping SCM factors under the boundaries of healthcare industries (HCIs) is developed for managing and developing sustainable strategies. In this study, 36 SCM factors are presented and their evaluation is done with PCIA technique to enrich the knowledge of the practitioners for making sustainable practices. Here, 36 questionnaires are presented for mapping the success and performances of HCI. The study presents critical and non-critical SCM factors to be included by the HCI. A three-step managerial approach named as quality planning, quantity control, quality improvement is utilised to develop a PCIA technique to understand the status of SCM factors under the state of planning, controlling, improvements and actions. The findings contribute valuable insights towards implementation of successful strategies and demonstrated areas for improvement. The paper concludes with recommendations for future trends in healthcare SCM and emphasises on the development of collaborative models for enhanced preparedness.

Keywords: supply chain management; SCM; healthcare industry; HCI; decision-making; sustainable development; evaluation.

DOI: 10.1504/IJPMB.2025.148682

International Journal of Process Management and Benchmarking, 2025 Vol.21 No.2, pp.149 - 171

Received: 24 Apr 2024
Accepted: 17 May 2024
Published online: 19 Sep 2025 *

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