Article: Impact of physical and social environment on residential satisfaction with special reference to Surat City: a PLS-SEM-based approach Journal: International Journal of Indian Culture and Business Management (IJICBM) 2025 Vol.36 No.1 pp.67 - 86 Abstract: This study emphasises the impact of dwelling unit features and the social environment on the overall satisfaction of residents. For the study, a structured questionnaire was prepared using a five-point Likert scale and was filled out by 500 beneficiaries of Pradhan Mantri Awas Yojna (PMAY). Relevant hypotheses were developed to explore the association and mediating effect of variables and analysed through PLS-SEM using multi-group analysis (MGA). The findings reveal that dwelling unit features are significantly related to the social environment and residential satisfaction. Additionally, the social environment also plays a significant role in overall resident satisfaction, mediating the relationship between dwelling unit features and overall satisfaction. This study has important implications for architects, urban planners, and policymakers, who can use these findings to make better decisions to improve housing quality, promote well-being, and enhance overall resident satisfaction. A comprehensive strategy for fostering overall resident satisfaction should be developed based on these insights. Inderscience Publishers - linking academia, business and industry through research

Title: Impact of physical and social environment on residential satisfaction with special reference to Surat City: a PLS-SEM-based approach

Authors: Gopal Goswami; Hemantkumar P. Bulsara

Addresses: Department of Management Studies, Sardar Vallabhbhai National Institute of Technology, Surat – 395007, Gujarat, India ' Department of Management Studies, Sardar Vallabhbhai National Institute of Technology, Surat – 395007, Gujarat, India

Abstract: This study emphasises the impact of dwelling unit features and the social environment on the overall satisfaction of residents. For the study, a structured questionnaire was prepared using a five-point Likert scale and was filled out by 500 beneficiaries of Pradhan Mantri Awas Yojna (PMAY). Relevant hypotheses were developed to explore the association and mediating effect of variables and analysed through PLS-SEM using multi-group analysis (MGA). The findings reveal that dwelling unit features are significantly related to the social environment and residential satisfaction. Additionally, the social environment also plays a significant role in overall resident satisfaction, mediating the relationship between dwelling unit features and overall satisfaction. This study has important implications for architects, urban planners, and policymakers, who can use these findings to make better decisions to improve housing quality, promote well-being, and enhance overall resident satisfaction. A comprehensive strategy for fostering overall resident satisfaction should be developed based on these insights.

Keywords: dwelling units; residential satisfaction; physical characteristics; social environment; residential buildings; Pradhan Mantri Awas Yojna; PMAY; neighbourhood; social support; quality of life.

DOI: 10.1504/IJICBM.2025.148416

International Journal of Indian Culture and Business Management, 2025 Vol.36 No.1, pp.67 - 86

Received: 02 Jul 2023
Accepted: 20 Jul 2023
Published online: 04 Sep 2025 *

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Title: Impact of physical and social environment on residential satisfaction with special reference to Surat City: a PLS-SEM-based approach

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