Title: Effect of high-performance work systems on employee performance in luxury hotels: a sequential mediation analysis

Authors: Henry Kofi Mensah; Gilbert Anyowuo Okyere; Eric Sie Forenten

Addresses: Department of Human Resource and Organizational Development, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana ' Department of Human Resource and Organizational Development, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana ' Department of Human Resource and Organizational Development, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana

Abstract: This study tested the arguments that the relationship between HPWS and employee performance is channelled sequentially through grit and job resourcefulness, using a dataset from 234 hospitality professionals in star hotels in a developing economy in sub-Saharan Africa. The results demonstrated that HPWSs, grit and job resourcefulness have a direct effect on employee performance. Furthermore, grit and job resourcefulness partially mediate the relationship between HPWSs and employee performance. The results imply that employee performance is a function of the work environment (HR systems) and employee distinguishing qualities. The result is useful for managerial decisions in the hospitality sector.

Keywords: high-performance work systems; HPWSs; grit; job resourcefulness; employee performance.

DOI: 10.1504/IJBEX.2025.147818

International Journal of Business Excellence, 2025 Vol.36 No.4, pp.483 - 506

Received: 03 Oct 2020
Accepted: 18 Sep 2021
Published online: 04 Aug 2025 *

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