Article: The mediating role of workplace ostracism in the relationship between diversity, inclusion, and workplace deviant behaviour Journal: International Journal of Services and Standards (IJSS) 2024 Vol.14 No.4 pp.314 - 349 Abstract: The study aims to investigate the mediating role of workplace ostracism between diversity and inclusion initiatives and organisational workplace deviant behaviour. It employs a quantitative approach based on an empirical survey. Physical survey questionnaires are distributed to 250 employees in the utility service sector in Dhaka City, Bangladesh. Additionally, an online questionnaire is circulated using Google Forms services through personal contacts. Respondents evaluate each questionnaire item on a five-point Likert scale. Researchers utilise structural equation modelling (SEM) to examine relationships among constructs and test hypotheses. However, the investigation fails to recognise the mediating role of workplace ostracism between workplace diversity and inclusion and workplace deviant behaviour. The findings offer valuable insights for managers in effectively managing workplace diversity, inclusion, and behaviour, serving as a resource for organisations and practitioners. The research implications are discussed, acknowledging limitations. Finally, potential future research directions are explored to enhance understanding of these critical elements in organisational dynamics. Inderscience Publishers - linking academia, business and industry through research

Title: The mediating role of workplace ostracism in the relationship between diversity, inclusion, and workplace deviant behaviour

Authors: Ashik Das; Md. H. Asibur Rahman

Addresses: Southeast Business School, Southeast University, Dhaka, Bangladesh ' Department of Business Administration-General, Faculty of Business Studies, Bangladesh University of Professionals, Bangladesh; UC Business School, University of Canterbury, Christchurch, New Zealand

Abstract: The study aims to investigate the mediating role of workplace ostracism between diversity and inclusion initiatives and organisational workplace deviant behaviour. It employs a quantitative approach based on an empirical survey. Physical survey questionnaires are distributed to 250 employees in the utility service sector in Dhaka City, Bangladesh. Additionally, an online questionnaire is circulated using Google Forms services through personal contacts. Respondents evaluate each questionnaire item on a five-point Likert scale. Researchers utilise structural equation modelling (SEM) to examine relationships among constructs and test hypotheses. However, the investigation fails to recognise the mediating role of workplace ostracism between workplace diversity and inclusion and workplace deviant behaviour. The findings offer valuable insights for managers in effectively managing workplace diversity, inclusion, and behaviour, serving as a resource for organisations and practitioners. The research implications are discussed, acknowledging limitations. Finally, potential future research directions are explored to enhance understanding of these critical elements in organisational dynamics.

Keywords: workplace ostracism; diversity; inclusion; workplace deviant behaviour; utility service.

DOI: 10.1504/IJSS.2024.147727

International Journal of Services and Standards, 2024 Vol.14 No.4, pp.314 - 349

Received: 08 May 2024
Accepted: 22 Dec 2024
Published online: 28 Jul 2025 *

Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article

Title: The mediating role of workplace ostracism in the relationship between diversity, inclusion, and workplace deviant behaviour

Keep up-to-date