Title: FinTech in Kuwait: a survey study

Authors: Ahmad A. Rabaa'i

Addresses: Department of Accounting and MIS, Alfred Lerner College of Business and Economics, University of Delaware, 303 Alfred Lerner Hall, Newark, DE 19716, USA

Abstract: Financial technologies, commonly known as FinTech, have gained a widespread attention in recent years given the potentials they have to revolutionise the entire financial industry and create a new ecosystem by cutting costs, improving the quality and the efficiency of financial services, providing more convenient customised, and automated services than those provided by traditional financial institutions. This study aims at investigating consumers' awareness, readiness, and perceptions toward FinTech products and services in the State of Kuwait, a Middle Eastern country, where to date, and to the best of our knowledge, no similar research study has been conducted. A questionnaire-based study was employed. Data from 314 respondents were analysed and compared with Ernst and Young FinTech Adoption Index, PwC Global FinTech report and other related academic literature. The study suggests several theoretical and practical implications that can provide rich insights to researchers, technology and finance professionals who are interested in the FinTech phenomenon.

Keywords: financial technologies; FinTech; FinTech products and services; FinTech adoption; Kuwait.

DOI: 10.1504/IJBIS.2025.146975

International Journal of Business Information Systems, 2025 Vol.49 No.3, pp.299 - 348

Received: 23 Jul 2020
Accepted: 15 May 2021
Published online: 10 Jul 2025 *

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