Title: Exploring the impact of organisational and human factors on cybersecurity behaviour in Jordanian banks: a structural equation modelling approach

Authors: Mohammad Bany Baker; Mohammad Almuiet; Qotadeh Saber Aljawazneh; Ahmad Mtair Alhawamleh; Zaid Jaradat

Addresses: Faculty of Computer Science and Informatics, Amman Arab University, Amman 11953, Jordan ' Department of Data Science and Artificial Intelligence, Irbid National University, Irbid 21110, P.O. Box 2600, Jordan ' Department of Data Science and Artificial Intelligence, Irbid National University, Irbid 21110, P.O. Box 2600, Jordan ' Department of Electronic Training, Institute of Public Administration, Saudi Arabia ' Department of Accounting, School of Business, Al al-Bayt University, Mafraq 25113, P.O. Box 130040, Jordan

Abstract: Cybersecurity has garnered a great deal of attention as a critical issue in information technology, with its importance spanning various areas of national security and the global trading system. This study takes a closer look at the usage of cybersecurity in Jordan's banking sector, providing a comprehensive understanding of the factors that influence attention towards its usage and examining their impact on actual cybersecurity behaviour. By utilising PLS-SEM approach with a research sample of Jordanian banks, this study identifies several key factors that positively impact attention towards using cybersecurity, including awareness, organisational technological readiness, organisational security culture, and self-efficacy. These findings underscore the importance of increasing awareness and investing in organisational technological readiness and security culture to enhance cybersecurity behaviour in the banking sector and beyond. In addition, offering valuable insights for policymakers, researchers, and practitioners in enhancing cybersecurity practices and promoting the security and stability of the financial system.

Keywords: cybersecurity; organisational-human factors; actual behaviour.

DOI: 10.1504/IJSOM.2025.146902

International Journal of Services and Operations Management, 2025 Vol.51 No.2, pp.241 - 262

Received: 15 Apr 2023
Accepted: 18 Jun 2023
Published online: 25 Jun 2025 *

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