Title: Comparative analysis of CSR initiatives and service delivery in selected PSUs of India

Authors: Brundaban Panda; Rinki Mishra

Addresses: School of Management Studies, GIET University, Gunupur, Odisha, India ' School of Management Studies, GIET University, Gunupur, Odisha, India

Abstract: The concept of 'corporate social responsibility' has advanced into a significant portion of business interaction. Globalisation seems to have delivered contests among organisations to act as per worldwide exchange practices. In today's environment, numerous public organisations donate a percentage of their profits to the environment as well as social growth. The government's shifting regulations, as well as reports, have always had an impact on CSR in India. The topic of this research study is the status of significant firms in Odisha in terms of corporate social responsibility business operations and service delivery. The goal of this study is to see how CSR and related services are integrated into the corporate structure of the PSUs under consideration. The regulations made by PSUs in relation to social sustainable development as well as environmental challenges are also discussed in this research article.

Keywords: corporate social responsibility; CSR; service delivery; public sector undertakings; PSUs; drivers; sustainable development; India.

DOI: 10.1504/IJSOM.2025.146899

International Journal of Services and Operations Management, 2025 Vol.51 No.2, pp.159 - 171

Received: 03 Aug 2022
Accepted: 25 Jan 2023
Published online: 25 Jun 2025 *

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