Title: Identification of the individual required competences for quality management in a company: a case study on the quality manager position

Authors: Sara Ait Bahom; Lotfi Chraïbi; Naoufal Sefiani

Addresses: Department of Information and Communication Systems Laboratory, National School for Applied Sciences of Tangier (ENSAT), Abdelmalek Essaadi University, Ancienne Route de l'Aéroport, Km 10, Ziaten, BP: 416, Tangier, Morocco ' Department of Information and Communication Systems Laboratory, National School for Applied Sciences of Tangier (ENSAT), Abdelmalek Essaadi University, Ancienne Route de l'Aéroport, Km 10, Ziaten, BP: 416, Tangier, Morocco ' Engineering, Innovation Management and Industrial Systems Research Team, Faculty of Science and Technology of Tangier (FSTT), Abdelmalek Essaadi University, Ancienne Route de l'Aéroport, Km 10, Ziaten, BP: 416, Tangier, Morocco

Abstract: Personnel selection is an important step for any company seeking to continually enhance organisation processes and improve its performance. The selection of personnel according to the required competences is a difficult problem that requires the use of multi-criteria decision-making (MCDM) methods. Despite the importance given to competences and the quality management system in the industrial field, there is not yet an approach that identifies the quality management competences required by ISO 9001:2015. In this paper, a fuzzy hybrid approach has been developed to identify the competences required by quality managers. A new modified version of the fuzzy SWARA (FSWARA) method has been proposed. Furthermore, a case study of the implementation of this approach to a quality manager position is also presented in this work.

Keywords: criteria prioritisation process; fuzzy Delphi method; fuzzy step-wise weight ‎assessment ratio analysis; ‎FSWARA; identification process; individual ‎competences requirements; multi-criteria decision-making‎‎; MCDM; quality ‎management system; QMS; personnel selection; quality manager position.

DOI: 10.1504/IJPQM.2025.146635

International Journal of Productivity and Quality Management, 2025 Vol.45 No.2, pp.133 - 164

Received: 21 May 2023
Accepted: 28 Jun 2023
Published online: 10 Jun 2025 *

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