Title: Exploring the relationship between total quality management and organisational performance: a bibliometric review of past trends, present insights, and future directions

Authors: Waqas Niazi; Mohd Yousuf Javed; Hamzah Siraj

Addresses: Vellore Institute of Technology (Chennai), Business School, Chennai, India ' School of Management Studies, Jamia Hamdard, New Delhi, India ' MBA AMU Kishanganj Centre, Aligarh, Uttar Pradesh 202001, India

Abstract: This study aims to provide a comprehensive analysis of the existing literature on TQM and its impact on organisational performance, using bibliometric analysis to identify the key themes and trends in the research. Gathering information involves several steps, starting with identifying relevant keywords. These keywords were then used to create search terms, and the Scopus database was chosen for its reputation, accessibility to reputable journals, user-friendly interface, and search refinement options. The search was conducted using the terms 'total quality management' or 'TQM' in combination with 'organisational performance' or 'organisational performance', yielding 526 papers. The data extraction occurred in February 2022, and since Scopus is regularly updated, future results might vary only English-language journal articles were considered to narrow down the selection, resulting in a final set of 504 research papers subjected to bibliometric analysis The analysis also showed that the research on TQM has evolved over time.

Keywords: total quality management; TQM; organisational performance; literature review; bibliometric analysis.

DOI: 10.1504/IJKMTH.2025.146622

International Journal of Knowledge Management in Tourism and Hospitality, 2025 Vol.4 No.2, pp.172 - 192

Received: 05 Sep 2024
Accepted: 18 Sep 2024
Published online: 09 Jun 2025 *

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