Title: Transforming governance: exploring the intersection of e-governance and artificial intelligence in India

Authors: Gaddela Srikanth

Addresses: Department of Politics and International Studies, Pondicherry University, Puducherry-605014, India

Abstract: The concept of governance has undergone significant transformation in recent decades. In the past, governance was commonly ascribed as a hierarchical procedure in which governmental entities would make decisions, and the general population would comply. However, in the modern landscape, there has been an observable inclination towards adopting a collaborative governance paradigm propelled by the intersection of e-governance and artificial intelligence. The intersection of e-governance and artificial intelligence (AI) in the governance domain presents significant prospects for augmenting governmental mechanisms, i.e., AI algorithms drive insights by analysing the vast datasets and helping policymakers to make informed choices and platforms like e-governance enhance the accessibility and efficiency of the government services. This intersection of AI and artificial intelligence is not solely a technological shift but also redefines the relationship between government and the governed. This synergy holds the promise of transforming governance characterised by the active involvement of governments in forging alliances with citizens, businesses, and various other stakeholders to deliberate and determine policy choices collectively.

Keywords: governance; artificial intelligence e-governance; digital literacy; civil society participation; India.

DOI: 10.1504/EG.2025.145913

Electronic Government, an International Journal, 2025 Vol.21 No.3, pp.300 - 312

Received: 14 Jul 2023
Accepted: 11 Apr 2024
Published online: 30 Apr 2025 *

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