Title: Navigating psychological contracts with AI interactions in the workplace: from chatbots to boss bots

Authors: Sabale Anjali Abasaheb; Subashini Rajagopal

Addresses: VIT Business School, Vellore Institute of Technology, Vellore – 632014, Tamil Nadu, India ' VIT Business School, Vellore Institute of Technology, Vellore – 632014, Tamil Nadu, India

Abstract: This article delves into the intricate dynamics of the modern workplace as it transitions from traditional human interfaces to artificial intelligence (AI)-powered interactions. There's a growing need to comprehend how these AI-driven changes impact the psychological contracts and how employees navigate these changes. Therefore, the objective is to highlight the nuances and complexities inherent in this evolution and provide a foundational understanding of navigating the emerging digital-human workplace interface. In the burgeoning era of AI integration into workplaces, the dynamics of psychological contracts are undergoing profound transformations. Through an extensive review of the current literature and theoretical frameworks, looking ahead, the relentless evolution of AI technology foretells even more pronounced influences for ethical standards and more individual-centric work experiences. The findings underscore the imperatives of continuous training, clear communication, and the strategic balancing of AI and human interactions to uphold and adapt psychological contracts in the AI-era.

Keywords: artificial intelligence; psychological contract; employees; organisation; chatbots.

DOI: 10.1504/IJWI.2025.145763

International Journal of Work Innovation, 2025 Vol.6 No.2, pp.135 - 147

Received: 24 Aug 2023
Accepted: 25 Oct 2023
Published online: 23 Apr 2025 *

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