Title: A literature review on artificial intelligence in aviation sector

Authors: Sudati Kumari; Totakura Bangar Raju; Shweta Agarwal

Addresses: School of Business, University of Petroleum and Energy Studies (UPES), P.O. Bidholi, Via Prem Nagar, Vikashnagar, Dehradun, 248007, Uttarakhand, India ' School of Maritime Management, Indian Maritime University, Chennai, 600119, India ' School of Business, University of Petroleum and Energy Studies (UPES), P.O. Bidholi, Via Prem Nagar, Vikashnagar, Dehradun, 248007, Uttarakhand, India

Abstract: This study presents a comprehensive systematic literature review on the journey of artificial intelligence (AI) in the aviation industry. This emphasises how AI has been beneficial to the growth of the industry. Thirty-three relevant papers from the scope database were reviewed and the reviewing method was shown using the PRISMA model. This study makes several interesting observations. Although automation has always been part of the aviation industry, the introduction of AI is in its nascent stage. The results indicate that AI has been beneficial in areas such as baggage handling, query solving, and guidance through airports; however, certain areas, such as activities related to ticket reservation systems, have not been explored. It provides important implications for industry and suggests future scope of research in this area.

Keywords: artificial intelligence; AI; aviation sector; air industry; benefits to customers; advantages to industry; consumer related task; industrial task; automation; query issues; baggage handling; security; airport.

DOI: 10.1504/IJSA.2025.145727

International Journal of Sustainable Aviation, 2025 Vol.11 No.1, pp.60 - 78

Received: 05 Jul 2024
Accepted: 19 Nov 2024
Published online: 17 Apr 2025 *

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